FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Can I send samples for testing before placing an order?

Absolutely.

• We encourage customers to send samples for evaluation.

• Sample printing tests can be arranged.

• This helps verify print quality and machine suitability before purchase.

Can I visit your factory before making a decision?

Yes.

• Factory visits are welcome by appointment.

• Live machine demonstrations can be arranged.

• Our engineers can discuss your project requirements in detail.

Do you provide installation and training services?

Yes.

• Machine installation and commissioning.

• Operator training.

• Maintenance guidance.

• Production startup support.

Can your machines be customized for our products?

Yes.

• Different cup, lid, and pail sizes can be accommodated.

• Machine configurations can be tailored to your production needs.

• Customized printing solutions are available for special applications.

What products can your machines print?

CAI provides solutions for various plastic packaging applications.

• Cups and beverage containers.

• Dairy and yogurt packaging.

• Plastic lids and closures.

• Plastic pails and industrial containers.

How do I know which machine model is right for my production?

Our technical team will help you select the most suitable solution.

• Product dimensions and material analysis.

• Production capacity evaluation.

• Printing color and decoration requirements.

• Future expansion considerations.

Simply send us your product details and production targets.

Do you provide spare parts after installation?

Yes.

• Long-term spare parts support.

• Fast supply of commonly used wear parts.

• Technical assistance for maintenance and replacement.

How long does it take to install and start production?

Installation schedules vary by machine type.

• Basic installation is typically completed within a few days.

• Operator training is conducted during commissioning.

• Most customers can begin trial production shortly after installation.

Why choose CAI?

Customers choose CAI because of:

• Extensive experience in plastic packaging printing.

• Reliable and stable machine performance.

• Professional technical support and training.

• Customized solutions for different applications.

• Long-term partnership and after-sales service.

How can I get a quotation?

Getting started is simple.

• Send us your product information.
• Share your production requirements.
• Tell us your printing specifications.

Our team will recommend the most suitable solution and provide a detailed quotation as soon as possible.

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